At Intelligent Technology Solutions, we believe transparency builds trust. Below you'll find answers to the most common questions about our services, support, onboarding, cybersecurity, and industry-specific capabilities.
We offer full-service IT management, cybersecurity, cloud hosting, support services, IT/OT security, NERC/CIP compliance support, and specialized solutions for regulated industries.
We serve power plants, financial planning providers, law firms, healthcare organizations, insurance agencies, and professional services.
Our headquarters is in West Coxsackie, NY, and we operate with a distributed team across North Carolina, Illinois, Texas, and Florida.
Yes — we support clients across all of North America, including the United States and Canada. Our distributed team and remote-first capabilities allow us to deliver consistent, high-quality service regardless of location.
Clients can submit tickets through our support portal, email our help desk, or call for urgent issues.
Yes. Our Technology Staffing Replacement plan includes 24/7 unlimited support. All other plans include emergency after-hours support at standard emergency rates.
Yes. Onsite support is available for projects, troubleshooting, and scheduled maintenance.
All plans include:
Higher tiers include unlimited support and 24/7 coverage.
Yes — we support Windows, macOS, and mixed environments.
Yes. We provide Time & Materials services for projects, hardware installations, and infrastructure upgrades.
We leverage industry-leading platforms including:
Through a layered approach including MDR, SIEM, immutable backups, vulnerability scanning, MFA, and continuous monitoring.
Yes — we support NERC/CIP, HIPAA, GLBA, PCI, CIS Controls, and Zero Trust frameworks.
Yes — including Azure hosting, private cloud, virtual desktops, and hosted applications.
We provide full Microsoft 365 management, licensing, best-practice configuration, and security hardening.
Yes — we host and manage 3CX PBX systems.
We back up client data to our datacenter and replicate it to 3rd-party immutable storage for maximum protection.
Yes — backups are monitored and tested regularly to ensure recoverability.
Yes — we help design and implement DR strategies tailored to your business.
Yes — we provide OT monitoring, patching, SIEM, secure remote access, and Claroty xDome OT security monitoring.
Absolutely. We support CIP-003-9, IRA, malicious code detection, logging, segmentation, and audit preparation.
Yes — we design and implement secure boundaries between IT and OT environments.
Yes — we provide controlled, scheduled patching for HMIs, SCADA servers, firewalls, and switches.
Pricing is based on service tier, number of users/devices, and specific compliance or industry requirements.
Most managed service agreements are annual, but flexible terms are available.
Yes — project work is billed under Time & Materials unless otherwise scoped.
Most clients are fully onboarded within 30-60 days, depending on environment size and complexity.
Our process includes:
Yes — we handle the entire transition, including vendor coordination and documentation recovery.
Managed services are billed monthly. Projects and hardware are billed separately.
Yes — we handle licensing, renewals, vendor support, and escalations.
Contact us anytime to learn more about how Intelligent Technology Solutions can support your organization.